Pinn.media
Effective Date: April 10, 2026
Pinn.media (“we,” “our,” or “us”) operates the website https://pinn.media and provides creative, digital, and interactive services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our website, services, and digital platforms.
We approach privacy with the same care as design—grounded in clarity, respect, and responsibility toward the individuals we serve.
1. Who We Are
Pinn.media is a multidisciplinary creative studio focused on branding, digital experiences, and interactive systems. Through our work, we engage with individuals, clients, and collaborators across digital platforms.
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors of our website
- Individuals submitting forms or booking appointments
- Users interacting through chat widgets or embedded tools
- Clients and collaborators engaging with our services
3. Information We Collect
We collect both personal information and technical data through direct interaction and automated systems.
3.1 Information You Provide
a. Comments
When visitors leave comments on the website, we collect:
- Name, email address, and website (if provided)
- The content of the comment
- IP address and browser user agent
This information is used to maintain community integrity and detect spam.
An anonymized hash of your email address may be shared with the Gravatar service to display a profile image.
Gravatar Privacy Policy: https://automattic.com/privacy/
b. Appointment Scheduling & Contact Forms
When you interact with Pinn.media through booking forms, chat widgets (including LeadConnector), or contact forms, we may collect:
- Full name
- Email address
- Phone number
This data is used to:
- Schedule and manage appointments
- Communicate with you regarding services
- Provide support and follow-ups
- Maintain operational records
- Improve service delivery and client experience
c. Media Uploads
If you upload images to the website:
- Avoid including embedded location data (EXIF GPS)
- Visitors may extract location data from publicly accessible files
3.2 Automatically Collected Information
When you visit the website, we may automatically collect:
- IP address
- Device type, browser, and operating system
- Pages visited and time spent
- Interaction behavior and navigation patterns
- Referral sources
This information helps us understand how the website is used and improve performance and usability.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, personalize experiences, and analyze performance.
4.1 Types of Cookies
Essential Cookies
Enable core website functionality such as login, navigation, and security.
Functional Cookies
Store user preferences (e.g., saved form data).
Analytics Cookies
Help us understand how visitors interact with the website.
4.2 Specific Cookie Usage
- Comment cookies: stored for 1 year
- Login cookies:
- Standard login: 2 days
- “Remember Me”: 2 weeks
- Screen preferences: 1 year
- Editorial cookies: 24 hours
You can manage or disable cookies through your browser settings.
5. Analytics, Tracking & Third-Party Technologies
We may use third-party tools and integrations, including:
- Google Analytics – to analyze website traffic and usage
- Meta Pixel or advertising tools – for marketing optimization (if implemented)
- LeadConnector (GoHighLevel) – for chat, CRM, and communication workflows
- Embedded media platforms (e.g., YouTube, Vimeo)
These services may:
- Use cookies or tracking technologies
- Collect behavioral and technical data
- Track interactions across websites
Each provider operates under its own privacy policy.
6. Embedded Content
Content on this site may include embedded media such as videos, images, or articles. Embedded content behaves as if the visitor has accessed the external platform directly.
These platforms may:
- Collect data
- Use cookies
- Track user interaction
7. How We Use Your Information
We use collected data to:
- Operate and maintain our website
- Deliver and improve our services
- Schedule and manage appointments
- Communicate with users and clients
- Provide support and respond to inquiries
- Analyze usage and improve performance
- Prevent fraud, spam, and abuse
8. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your data based on:
- Your consent
- Contractual necessity (e.g., service delivery)
- Legitimate business interests
- Legal obligations
9. Data Sharing and Disclosure
We do not sell your personal data.
We may share information with:
- Trusted service providers (hosting, analytics, CRM, communication tools)
- Spam detection services
- Legal authorities when required
Password reset requests may include your IP address.
10. Data Retention
We retain personal data only as long as necessary:
- Comments: retained indefinitely
- User accounts: retained until deletion
- Appointment and contact data: retained for operational and service purposes
- Analytics data: retained according to third-party provider policies
11. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Opt out of data sale (we do not sell data)
Data Access & Removal Requests
To request access, correction, or deletion of your data, contact:
We will respond in accordance with applicable legal requirements.
12. International Data Transfers
Your data may be processed in countries outside your own, including through third-party services. We take reasonable steps to ensure data is handled securely and in compliance with applicable laws.
13. Data Security
We implement appropriate technical and organizational safeguards to protect your data. While we strive for high security standards, no system can guarantee complete protection.
14. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be indicated by a revised effective date.
16. Contact Information
For any questions, concerns, or data-related requests:
Pinn.media
🌐 https://pinn.media
📧 Privacy@pinn.media
17. Cookie Consent Recommendation
We recommend implementing a cookie consent banner informing users that:
Users can manage preferences through browser settings
The website uses cookies and tracking technologies
Continued browsing implies consent
